FAQ
What is Vale & Pine?
Vale & Pine is an independent UK outdoor lifestyle brand offering comfortable, practical outdoor essentials for colder days and everyday adventures.
What products do you sell?
Our launch range includes ski socks, merino wool socks, merino bamboo hiking socks, thermal socks, alpaca socks, bed socks, Alaska socks, military/boot socks, Stanley fleeces and thermal beanie hats.
Are the ski socks available to buy?
Yes. Our Vale & Pine Merino-Blend Ski Socks are our flagship product and are available to buy now.
How do I choose the right size?
Please use the sizing information shown on each individual product page. Because sizing can vary between products, always check the product-specific size information before ordering.
How should I wash my socks or clothing?
Care instructions are provided on the individual product page and/or product packaging. Always follow the care instructions for the particular item.
Where do you deliver?
We currently deliver within the UK. Available delivery services, estimated times and costs will be shown before checkout.
Can I return something?
Yes. Please see our Returns & Refunds page for full information.
Do you offer exchanges?
We currently ask customers to return the unwanted item for a refund and place a new order for the required size or product.
My order hasn't arrived. What should I do?
Email hello@valeandpine.co.uk with your order number and we'll look into it.
How can I contact Vale & Pine?
Email us at hello@valeandpine.co.uk or use the contact form on the website.
Get in touch
Have questions about your order, or a general enquiry?
