Terms of service

Terms & Conditions

About us
This website is operated by Michaela French trading as Vale & Pine, an independent UK business.
Contact: hello@valeandpine.co.uk
Business address: [BUSINESS ADDRESS TO BE INSERTED BEFORE LAUNCH]

Products
We aim to describe and photograph our products as accurately as reasonably possible. Product colours may appear slightly different depending on the screen or device being used. Individual product pages provide relevant information including sizing, materials and care instructions where applicable.

Prices
Prices displayed on the website are the prices payable for the product unless an obvious error has occurred. Any applicable delivery charges will be shown before you complete your order.

Orders
Submitting an order does not necessarily mean that it has been accepted. Once an order has been accepted, you will receive confirmation electronically. If we are unable to fulfil an order, we will contact you and arrange the appropriate refund.

Payment
Payment must be made using one of the payment methods offered at checkout. Payment processing may be carried out by third-party payment providers.

Delivery
Available delivery options, charges and estimated delivery times will be shown during the ordering process. You are responsible for providing a complete and accurate delivery address.

Returns and cancellation
You may have statutory cancellation rights when buying online. Full information is provided in our Returns & Refunds Policy, which forms part of these terms.

Faulty products
Nothing in these terms limits or removes your statutory rights regarding goods that are faulty, not as described or otherwise fail to meet applicable legal requirements.

Website use
Content on the Vale & Pine website, including branding, text, graphics and original imagery, must not be copied or commercially reproduced without permission, except where permitted by law.

Changes
We may update these terms from time to time. The terms applying to an order will be those in effect when the order is placed.

Governing law
These terms are governed by the laws of England and Wales, subject to your statutory rights as a consumer.