Refund policy
Returns & Refunds
We want you to be happy with your Vale & Pine order.
If you change your mind about an online purchase, please let us know within 14 days of receiving your order. Once you have told us that you wish to cancel, you then have a further 14 days to return the goods.
How to return an item
Email hello@valeandpine.co.uk with:
- Your name
- Order number
- Item you wish to return
We'll provide the return instructions and return address.
Condition of returns
Returned products should be in their original condition and, where possible, with their original packaging, labels and sleeves.
You may inspect or try on a product in the same way you reasonably would in a shop. If an item has been worn, used or handled beyond what is necessary to inspect it, a deduction from the refund may be made where permitted by law.
Return postage
For change-of-mind returns, customers are responsible for return postage. We recommend using a tracked service and keeping proof of postage until your refund has been completed.
If an item is faulty, damaged, incorrectly supplied or not as described, please contact us before returning it so we can arrange the appropriate solution.
Refunds
Once your return has been received and checked, your refund will be made to the original payment method. We'll process your refund within 14 days of receiving the returned goods, or of you providing evidence that you have sent them back, whichever is sooner.
Where an entire online order is cancelled under your statutory cancellation rights, the standard outbound delivery charge will also be refunded. If you selected a more expensive delivery service, the refund will cover the equivalent cost of standard delivery.
Exchanges
At present, we do not operate a separate exchange service. If you require another size or product, please return the original item for a refund and place a new order.
Faulty goods
Your statutory rights are not affected. If an item is faulty, damaged or not as described, contact hello@valeandpine.co.uk and we'll help resolve the issue.
